Terms & Conditions

This site is owned by Transco Blanx Ltd t/a Britemax and registered in England, Registration No. 2986765, with registered address at 176 Brighton Road, Coulsdon, Surrey, CR5 2NF.

Our MERCHANT ADDRESS for all RETURNS is 3 High Pines, Warlingham, Surrey. CR6 9GQ. Our main email address for all communication is sales@britemax-direct.co.uk.

Any purchase of goods from the site www.britemax-direct.co.uk requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".


These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Britemax Direct for the customer.

Order Confirmation
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction
The records stored in Britemax Direct's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Product Information
Every effort has been made to ensure the accuracy of the information presented on The Britemax Direct website. Britemax Direct or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Britemax Direct was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.

Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

Delivery Terms
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Britemax Direct, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes. All delivery times are quoted in good faith, and are not legally binding.

Estimated delivery is given in working days (normal weekdays). Dispatch times don't include Saturdays, Sundays and public / bank holidays.

Transit times don't include major holidays and Sundays, but may include Saturdays, depending on delivery service provider chosen at checkout. For example, transit times for Royal Mail UK services include Monday to Saturday.

Requesting your delivery to be left in a safe place without signature waives your right to make a non-delivery claim in the event of any dispute. We will not be liable for any loss or liability whatsoever or however arising in any respect if you instruct the courier / postman to leave the Goods unattended.

Shipping into Europe / Northern Ireland

To be able to ship within Europe, personal customer must supply us with their PID number, businesses must let us have both their VAT number & EORI number.

Failure to be able to supply this information will result in your order being cancelled and a full credit being issued including your delivery charge.

If incorrect numbers are supplied the delivery will fail and be returned back to us. If this happens a credit less shipping charges (both ways) will be processed once the goods are back with us. The same applies if the parcel is refused or shipped back because of failure to pay local charges.

Loss or Damage in Transit

Britemax Direct will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Britemax Direct and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Britemax Direct or its representatives on request.

Delivery Errors
The customer must inform Britemax Direct immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims must be made in writing (email is fine) and sent to THE MERCHANT ADDRESS.

Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.

For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.

Shipping fees shall be at THE MERCHANT's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.

Britemax 90 Day No-Quibble Money Back Guarantee
We are so confident in our range of Britemax detailing products and accessories that if you are not for what ever reason 100% satisfied then you can simply return them back to us within 90 days of purchase for a full refund. Guarantee only applies to original Britemax branded items purchased from this site (only containers with more than 2/3 of product accepted). But in each case please contact us first as we may be able to help you adjust your technique to get the best out of the product. Britemax makes no warranty, express or implied, nor accepts any responsibility for any direct or consequential damages beyond the purchase price. Please read instructions carefully, making sure you understand the application process before purchase - this is especially important for professional grade ceramic based products.

Warranty - Rupes Power Tools
Your Rupes power tool comes with a one year back to base manufacturers warranty. In the event of your machine requiring servicing or warranty repair work please contact Steve's Repairs on Tel: 0044 1932 852629. You will need to send your machine off to him and include a copy of your sale invoice (you can access a copy from your online account). Please note certain items like power cords and motor brushes are not considered warranty items as they will inevitably wear with use.

Warranty - Non-Branded / Branded / Generic Parts & Accessories

Many products like microfiber cloths, wash mitts, applicators, foam / wool polishing pads do not come with any warranty as they are considered a wear and tears part which will naturally and inevitably become warn with use over time. 

You should notify us in writing first (email is fine) of any faults and if possible include a picture. In most cases we will require you to send the faulty item(s) back to us for inspection.

We recommend you use an insured delivery service and obtain proof of posting for your own protection. The full cost of returning the faulty Item(s) shall initially be borne by the customer.

We will refund this to a maximum amount of £15 for UK orders and £30 for non UK returns once we have received and inspected the item(s) and confirmed a fault. Please note misuse and the effects of normal wear and tear are not covered.

Right to Withdrawal (UK only)
In accordance with the 'Consumer Contracts Regulations' (formerly Distance Selling), the customer has the right to a cooling off period of fourteen (14) days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. 

The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).

Only complete and unused goods in perfect condition for resale with all seals intact will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods.

If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.

When returning products we recommend that you use an insured delivery service and obtain proof of posting for your own protection.

Right of Use
The use of any images, trademarks, logos or brands present on this site is strictly forbidden without written permission.

Force Majeure
Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.

Partial Invalidity
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.

No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.

Privacy Policy / GDPR General Data Protection Regulation
At Transco Blanx Ltd, t/a Britemax, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that Transco Blanx Ltd, t/a Britemax is not in the business of selling, renting or trading email lists or information with other companies and businesses for marketing purposes. All personal data you provide us is used to process your orders.

This site uses cookies which are necessary for navigation on the site by saving information such as the shopping cart.

Google Analytics
When someone visits www.britemax-direct.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns using Google Analytics Cookie and Google Advertising Cookies. We do this to find out various demographics and things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can opt-out of Google Analytics Advertising Features, for more information on this please visit Google Analytics

Access to your Personal Information
You are entitled to view, amend, or delete the personal information that we hold. Email your personal information request to sales@britemax-direct.co.uk

Mailing Lists / Newsletter
Transco Blanx Ltd t/a Britemax will use the information you provide when subscribing to our newsletter to be in touch with you by email and to provide updates and marketing.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us. We will treat your information with respect. We use MailChimp as our marketing automation platform. By clicking register below you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.

Nothing in these terms and conditions will affect your rights relating to faulty or mis described goods. For further information regarding your rights, please contact your local authority Trading Standards Department, Consumer Direct or Citizens Advice Bureau.

WEEE Policy
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. This legislation aims to make producers pay for the collection, treatment and recovery of waste electrical and electronic equipment. This directive also requires suppliers of electrical and electronic equipment such as high street shops and internet retailers to allow consumers to return their waste equipment free of charge. The amount of WEEE we throw out is increasing by around 5% each year, making it the fastest growing waste stream in the UK. It is important that we address this issue because:

• Much of the UK's WEEE ends up in landfill sites, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health;

• Much of the UK's WEEE can be repaired or recycled. Recycling helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical and electronic goods to landfill sites.

Distributors of new electric and electronic equipment have a key role to play in reducing the amount of WEEE going to landfill sites. We are now obliged under these regulations to offer you a free take-back of your WEEE on a like for like basis when you buy a new electrical or electronic item from us.

For example, if you buy a new Machine Polisher from us we will accept back your old Machine Polisher and stop it going to a landfill site by disposing of it safely. To use this service you must return your WEEE item to us within twenty eight days of purchasing an identical brand new item and you must bear the full cost of returning the WEEE item to us.

Under the WEEE regulations, all new electrical and electronic goods should now be marked with the crossed-out wheeled bin symbol shown below.

Goods are marked with this symbol to indicate that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be properly recycled. Any comments or questions relating to our WEEE policy should be directed to us using the contact us page of this website.